Isilon Support Advantage Services

Outstanding support is essential for ensuring your continued success with the Isilon scale-out storage platform. Responding to problems after they occur is no longer enough—potential issues must be anticipated and prevented to ensure the highest possible performance, data availability, and operational efficiency.  That’s the role of Isilon Support Services.

Comprehensive Services

Isilon has a global team of support experts ready to respond to any disruption to your storage environment. Comprehensive support offerings are designed to meet the various needs of the largest enterprise to the smallest business. By choosing the appropriate support program and options, enterprise customers can create a global support strategy that allows them to get the most from each IT budget dollar invested. See the detailed support offerings matrix for Isilon Gold, Platinum and Secure options.

Customer Support Center

Isilon provides customers with an easy-to-use web portal for 24-hour secure access to:

  • Isilon Knowledge Center—immediate answers at your fingertips
  • Log and track service requests
  • Access to technical education

Professional Services

Isilon Professional Services offerings increase your competitive advantage with data center-proven capabilities and benefits that extend throughout your IT infrastructure. Our global operations allow us to coordinate services and collaborate with your organization from major data centers to remote office environments around the globe. Professional service offerings include:

  • Installation Services
  • Isilon Configuration Services (ICS)
  • Consulting & Integration Services
  • Managed Services

Support Advantage Secure

Whether you’re a high tech company that requires top secret resources or a government agency which only accepts certified cleared resources Isilon offers on-site assistance plan upgrades such as:

  • Confidential/Cleared
  • Resource Top Secret (TS) Clearance
  • Top Secret/SCI (TS/SCI)

Strategic Account Management Program

To succeed in today’s dynamic business environment, your enterprise IT operations require the highest levels of support. Outstanding support requires that a vender understands your operations intimately and provides support proactively to avoid problems, increase the efficiency of your operations, and reduce the stress on your staff. With these challenges in mind, Isilon developed its Strategic Account Management (SAM) program to provide an unparalleled degree of personalized service, tailored to understand your global operations and respond specifically to your business needs. A SAM engineer becomes a trusted resource and an extension of your team, working closely with you to ensure that your Isilon system delivers optimal results and helping your IT staff get their jobs done.